Refund Policy
We aim to provide a seamless user experience, from order placement to return and exchange. We ensure our users a hassle-free experience for returning, canceling, or exchanging products. Any return, canceling, or exchange of products are subjected to our refund policies.
By agreeing to use our website or placing a request, you agree to abide by the terms contained in this policy without modification. If you disagree with our refund policies, we advise you not to transact on our platform.
We reserve the right to change the terms of our policy governing the return, exchange, and cancellation of an order. We encourage you to check the policy and clearly understand it before placing an order.
We have a team of professionals who try to ensure each parcel reaches its destination in its best condition within the estimated time. However, some packages may get misplaced, mishandled, lost, or damaged due to uncertain situations during the transit or shipping process. In such events, you are entitled to a refund.
Eligibility for a refund
A customer can opt for a refund if the shipment gets delayed beyond thirty days. However, this period can extend to 90 days for countries undergoing shipping restrictions due to covid-19.
Users can also request a refund if they receive a damaged parcel, expired products, wrong products, or incomplete order (parts of items are missing) from the parcel.
Once you receive the product, you have seven days to lodge a refund request with our customer support team. Our team will try our best to assist you and resolve the issues as earliest as possible. Please make sure you have the receipts and invoice of the products, as it will help us process your request faster.
We have the right to refuse your refund request if you reach us after seven days of receiving the products.
Once you request a refund request, our team will evaluate the reason behind the refund and authenticate it once we find your claims valid.
We reserve the right to pursue legal actions or ban your account permanently if you try to lodge an unjustified and false complaint regarding the quality of the products received.
You are not eligible for a refund if:
- You have mistakenly ordered the wrong product from your side
- You are returning the product due to a change in prescription
- You have partially consumed the medicine
- The batch number doesn’t match with the products you intend to return
- The labels, bar-codes, price tags, and invoices of the products are missing
- You have partially or entirely opened the medicine strips
- You have mistakenly submitted a different address
- You were not present during the delivery of the products, or if someone else received the products on your behalf
Policy for Delayed Delivery
Orders can get delayed due to uncertain circumstances such as shipment restrictions, delay in customs, covid-19 restrictions, etc.
We request you check your order status by clicking on the tracking link sent to you in your email. Kindly contact our support team, and we will help you track down your order by contacting our delivery partners. Once we verify that you have not received the order, we will reship it to your shipping address for free of cost.
Mode of Refund
We refund your amount as per your mode of transaction. For instance, if you use a credit or debit card or net banking to make your purchase, your returned amount will be credited to your bank account associated with the respective debit/credit card or net banking. The refunded amount will reflect in your bank statement within 7 to 10 working days. Although we try to clear the amount as soon as possible, any delay in the refund time depends on your bank’s side. We regret the convenience of any delay, but we have no control over it.
FAQs
No, we do not charge for any reshipment, and it applies to all the countries we serve.
It depends on restrictions imposed by your resident country and the area you reside at. Usually, in severely affected areas, you may expect the delivery within 45 working days. However, it may delay up to 90 working days in rare circumstances. If the restriction is from our side, we will notify you while placing the order
You could request a refund if you received a damaged, wrong or expired product. You can also get a refund if the delay of shipment extends 30 days beyond the estimated delivery time.
- Ordered a wrong product
- Submitted a wrong address
- Are not physically present will receiving the order
- Used some of the products
- Have a prescription change
We also reserve the right to cancel your refund request if your batch number doesn’t match the product, or you lost or tamper with the tags or labels of the medicine or file a false refund claim.
If you have mistakenly submitted the wrong address, you can opt for a reshipment by paying an additional shipping charge.
We recommend checking the shipment tracking link provided to you in your email. This is to let you know the current location of your parcel. If clicking the link displays “pre-shipment” or “tracking details not found,” that probably means your shipment is the route but hasn’t reached your destination country.
We request you to wait for at least 5-7 working days before checking the tracking link after receiving the shipment confirmation.
If you didn’t receive the product 30 days beyond the estimated delivery date, you should contact our support team, and we will either reship it free of cost or initiate a refund.
Get in touch with our customer team within seven days of receiving your order for an inquiry. Sometimes we divide bulk orders into small parts and ship them separately in a gap of 5-7 working days. We do that to avoid customs hassles. You could request a reshipment or refund if you don’t receive your complete order within thirty days.
You can contact your local post office or rearrange delivery by calling our delivery partner. If you do not collect the delivery within five days, the delivery partner will return your order to us.
You can cancel your order before we ship it. However, your reason for cancellation complies with our cancellation parameters.
We can also cancel your order placement in specific cases due to unavailability of products, invalid prescriptions, or if the order is classified as a bulk order.
- Products ordered for reselling
- Products ordered not for self-consumption
- Same products ordered multiple times at the specific address
- Same products ordered in bulk quantities