Shipping Policy

We are dedicated towards implementing the fastest shipping procedures, ensuring on-time delivery. We have a team of dedicated professionals employing stringent quality checks followed by durable and discreet packaging. This allows us to minimize shipment damages and overall optimize customers’ delivery experience. To know in detail about our shipping methods, reshipment, return, and delivery policies, kindly read this statement.

Some deliveries may get delayed depending upon the country’s covid-19 regulations.

Shipping Methods

We use both express shipment and standard shipment procedures.

With our express shipping, you can expect the delivery within 7 to 12 working days when you opt for our express shipment. Meanwhile, the products will take around 10-18 days to reach the destination with the standard shipment.

We provide free express delivery for all locations. However, we may opt for standard delivery for countries based on the availability of our delivery partners.

Residents of the U.K., USA, Australia, Canada, and Europe can get our express shipment free of cost and expect delivery within 7-12 working days. The standard delivery time falls within 12-15 working days for other countries.

Reshipment Policy

You are eligible for reshipment if you receive a damaged package or the wrong product. However, it is only applicable if you apply for the reshipment within 7 days of receiving the package. Customers can ask for a refund or a reshipment in such cases. 

Please follow our refund policy or contact our support team for more details.

By ordering products from our website, it is inferred that you have read and agree with our shipping guidelines. You agree and understand that:

Service Location

Although we provide services in all countries, we may exclude our services from the select list of unserviceable areas. Our logistic partners and we do not offer service in those areas. We may not process your orders on the platform in such cases. We will notify you of the same while placing the order if that happens.

Shipping Address

We may inquire or collect specific information like your name, billing address, shipping address, landmarks, and other contact details for placing the order. You must ensure to enter correct, sufficient, and valid information to help you identify the actual location of the delivery.

We will not be held liable in any manner or point of time for your failure in providing incorrect or incomplete information.

Receiving the package

We will attempt to deliver your package to your stated address within the estimated time. If you are not present to accept the delivery, our team will notify you about the failed delivery attempt. Failure to receive the package multiple times could lead to the cancellation of the product. We further reserved the right to deduct the shipping or delivery charges while processing for refunds or cancellation of the product.

Product tracking

Once you place an order, we process and ship the product and send a tracking link to your mail. Once the product reaches your destination country, it is handed to our logistic partners. You can use the tracking link to check the status and location of your purchased products and their estimated delivery. Our service team will coordinate with the logistic partners, ensuring the products reach your provided address as earliest as possible.

After each order completion, you will receive an order tracking code within 24-72 hours. Customers may not track their package in special cases, such as when the shipment was made via express delivery or registered airmail until it reaches the destination country.

Shipping fees

We provide free express shipping to all countries, provided the minimum order amount is $150. Shipping charges below $150 orders may vary based on the product type, area of delivery, payment channel, etc. In such an event, we charge a shipping fee for such delivery, and such shipping fees will not be refundable by us for any return request raised by you. However, we can make exceptions under certain circumstances, such as if you received a damaged, defective, incorrect, expired, or incomplete product. We will accept a return requested by you on such ground above after due verification and at our sole discretion.

Returns

Returns of purchased items are conducted by our reverse-logistics partners. On receiving a return request, we will notify the same to our partners, and they will get in touch with you to confirm the time to collect the products from you. All our return and exchange processes are strictly in accordance with our cancellation, return and refund policies.

FAQs

How long do you take to ship an order?

We will confirm and process your order within 24 hours once our team verifies the purchase and payment. Once we ship the item, we will send you a tracking code in your email as provided by you. Usually, the product will take 5-7 working days to deliver via express shipment and 12-15 working days for standard shipping.

Do I have to pay extra for express shipment in UK?

No, we provide free express shipping over the globe.

Do you offer free delivery for all orders?

Orders of a minimum of $150 are eligible for free shipping.

How do I check my shipment status?

Once we ship your order, we will send you an order tracking link on your email. Clicking on the link will display the current status or location of the package.

If your products are shipped through express delivery, you may not find the package’s current location until it reaches your destination country. In such cases, you may see the status “tracking details not found” or “pre-shipment” or ” pre-shipment. ” However, don’t worry; it is most likely mean your package is on the way to your destination.

We recommend you wait at least 3-5 working days after receiving the shipment confirmation before checking the tracking link.

Do you offer replacements for shipping wrong products?

We offer free reshipment in case you receive a wrong product. Contact our support team within 7 days of receiving the wrong products. Make sure you have your receipts and order details to help us process it faster.

Can you ship the product to my nearest P.O.?

We are sorry, but for safeguarding the privacy of our customer’s we do not ship to P.O. boxes. You need to fill in your accurate shipping address while ordering the product so it reaches your doorstep within time and in proper condition.

We don’t help accountability for any returns or reshipment of products not received by the person who made the order.

What is the customs clearance process?

All our export shipments (shipping goods from one county to another) go through a customs clearance process, usually taking around 1-2 working days. However, further delays may happen due to uncertain circumstances, which might affect the delivery date.

We take all possible measures to ensure you receive your package as earliest as possible. Therefore, we split our bulk orders into batches to minimize custom issues.

Which countries do you ship to?

We provide shipping to the United Kingdom, The United States, Australia, Canada, Singapore, Malaysia, and Hong Kong, including all European counties. We have extensive warehouse coverage across Europe, providing faster shipment without any VAT charges.

 Our shipment is not available in Brazil, China, Pakistan, Mexico, Japan, Jordan, Thailand, Taiwan, United Arab Emirates, South Africa, Israel, Algeria, Armenia, Indonesia, and New Zealand.